Brightpick Autopicker

FAQ

• What products can Brightpick Autopicker pick?

  Brightpick Autopicker can reliably pick ambient and chilled groceries, pharmaceuticals, medical devices, packaged goods, cosmetics, electronics, polybagged apparel and more. Its advanced AI algorithms have been trained on more than 500 million picks to date and use machine learning to improve with each pick. The robot does not require training to pick specific items and works out of the box in any warehouse. Brightpick Autopicker also comes with Goods-to-Person capabilities for heavy or oddly-shaped items, and autonomously finds the nearest human picking station to complete a pick if needed.

• Can Brightpick Autopicker pick multiple orders simultaneously?

  Yes. We can split our order tote into two sections and pick two orders simultaneously. Our robots can also batch pick multiple orders into the same order tote.

• What's the maximum weight per pick?

  Brightpick Autopicker can robotically pick items weighing up to 2.5 kg / 5.5 lbs. Any items heavier than that will automatically be sent to a Goods-to-Person station for picking.

• What's the maximum weight per tote?

  25 kg / 55 lbs per tote.

• Can you store multiple SKUs in one tote?

  Yes. We can split storage totes into a maximum of 8 smaller sub-sections.

• What types of totes can I use with Brightpick?

  Our robots can work with many different types of totes. The main requirement is for the tote to have a smooth surface so that our robot can retrieve it from the shelving. Our most common configuration is a 600x400mm tote, which is also the maximum size our robots can handle.

• Do the robots need to be fenced off for safety?

  No, our solution does not require fencing. Technicians and employees can enter the system at any time and safely walk around the robots.

• Do Brightpick Autopickers work in chilled and frozen environments?

  Our robots work in chilled and refrigerated environments, provided it is a constant environment (constant humidity and temperature). They are not suitable for frozen environments.

• How long does the battery last on the robots?

  Our robots require 1 hour charge for 5 hours of operation. A full charge lasts approximately 6-7 hours. Our robots autonomously charge themselves at night and during quieter periods throughout the day so as to ensure the entire fleet is operational for peak loads.

• What are the power requirements to charge the robots?

  Our robots do no need any special electrical equipment and use standard 110V power outlets to charge.

• What happens if a robot breaks down?

  Our solution has no single point of failure. That means if one robot breaks down, none of the other robots or workflows will be affected. In the event that a robot breaks down, our remote support team will attempt to resolve the error. If the error cannot be resolved remotely, then the robot is taken out of the system until a certified Brightpick technician can resolve the error on-site.

• What is the uptime of the solution?

  Our existing installations have achieved uptime of 99.5% or higher. Because our solution has no single point of failure, we can achieve stable and reliable performance with minimal risk of unexpected downtime.

• How long does it take to install the robots?

  On-site installation typically takes 2-4 weeks, depending on the size of the installation (larger installations can also be done in phases to avoid disrupting ongoing operations). We aim to complete all software integration with your WMS or ERP before we begin on-site installation.

• Who does the installation?

  Brightpick has a dedicated team that does all on-site installations for our customers. We do not outsource installation to third parties.

• Does my warehouse need to meet any requirements to install Brightpick Autopicker?

  Brightpick can be installed in almost any warehouse, including existing facilities, mezzanines and areas with limited clear height. Our solution does not have any special flooring, fencing or fire safety requirements. Typically a warehouse needs to be doing at least 5000 picks per day for the solution to deliver an attractive ROI.

• How much does Brightpick Autopicker cost?

  Each solution is designed to your specific needs and throughput requirements. We do not sell single robots, so pricing will depend on your specifications. You can reach out to our customer success team here to discuss your specifications and receive pricing.

• Can we use our existing warehouse shelving?

  Our robots can use your existing shelving as long as it is suitable for totes. In the past, we have installed our robots in shelf-supported mezzanines using existing shelving previously used for manual picking. However, depending on your requirements, it may still be beneficial to get new shelving to maximize storage density and system performance.

• Can Brightpick Autopicker be installed in existing mezzanines?

  Yes. In the past, we have already installed our robots in shelf-supported mezzanines using existing shelving.

• Can we continue using our existing conveyors?

  Yes. Brightpick robots are able to retrieve totes from conveyors and/or deliver totes to conveyors.

• Can Brightpick Autopickers be moved from one warehouse to another?

  Yes. The Brightpick solution is very easy to move because it uses no fixed infrastructure. The robots and shelving can be easily disassembled, transported to a new location and set up in a matter of weeks.

• Can we use our existing WMS or ERP software with Brightpick?

  Yes. Brightpick uses standard interfaces (APIs) for communication between Brightpick Intuition software and your WMS or ERP (picking, goods in, order data etc.)

• Does Brightpick Autopicker do dynamic tote slotting?

  Yes. Our robots constantly optimize the storage position of each tote depending on historical data and/or forecast volumes for a given SKU. In addition, our robots carry out dynamic slotting overnight based on the next day’s order backlog.

• Does Brightpick software log all activity in case of failure?

  Yes, all activity, including failures, is logged and traceable. Our Brightpick Intuition software tracks all totes, SKUs and robots at all times.

• How can I install Brightpick?

  You can reach out to our automation experts via the contact form on our website.