Frequently Asked Questions

Pricing and ROI

• How much does Brightpick cost?

  Each solution is designed to your specific needs and throughput requirements, so pricing will depend on your specifications. You can see pricing and ROI based on our existing customer installations here.

• What is the ROI / payback period?

  Most Brightpick customers purchasing through a Capex model achieve ROI within 1-3 years. The exact ROI depends on factors such as the number of shifts per day, labor costs, and manual labor productivity. You can see ROI data from our existing customer installations here.

• What sort of cost savings can I achieve with Brightpick?

  Most Brightpick customers leasing our system through Robotics-as-a-Service achieve 40-70% cost savings from day 1. The exact cost reduction depends on factors such as the number of shifts per day, labor costs, and manual labor productivity.

• How much labor can I save with Brightpick?

  Warehouses typically reduce labor for picking and replenishment by 70-90% with Brightpick compared to manual operations. The exact labor savings will depend on what percentage of your SKU range is robotically pickable.

• Can I buy a single robot?

  We provide a complete solution rather than individual robots, including software, installation, and support. Our smallest deployment starts at 8-10 robots.

• Do you have a pilot program?

  We are always happy to discuss a pilot project, however it needs to be tied to a larger project down the line. The pricing will depend on the size of the application.

Robots

• How do the robots navigate?

  Our robots use LiDARs and AI for navigation. The robots do not need any QR codes, magnetic tape or other navigation markers on the floor to navigate.

• What type of items can Brightpick Autopicker pick?

  Brightpick Autopicker can robotically pick everything that’s packaged, has a grippable surface and can fit in a tote. This includes everything from ambient and chilled groceries to pharmaceuticals, medical devices, packaged goods, cosmetics, electronics, polybagged apparel and more.

  In addition, each robot also has Goods-to-Person capabilities for items that cannot be robotically picked.

• What is the maximum weight per pick?

  5.5 lbs / 2.5 kg. Any items heavier than that will be automatically sent to a Goods-to-Person station for picking.

• What is the smallest pickable item?

  The smallest item that can be robotically picked requires a diameter of 20mm.

• Can Brightpick Autopicker pick multiple orders simultaneously?

  Yes. We can split our order tote into two sub-sections and pick two orders simultaneously. Our robots can also batch pick multiple orders into the same order tote.

• Can Brightpick Autopicker pick orders directly into cardboard boxes?

  We are developing this capability.

• Do Brightpick robots work in chilled and frozen environments?

  Our robots work in chilled and refrigerated environments, provided it is a constant environment (constant humidity and temperature). They are not suitable for frozen environments.

• Do the robots require safety fencing?

  No, our solution does not require safety fencing. The system is designed for qualified technicians and employees to enter at any time and safely walk around the robots without pausing the system.

• How long does the robot's battery last?

  Each robot requires a 1-hour charge for every 5 hours of operation, with a full charge lasting approximately 7 hours. Our robots charge autonomously and smart charging ensures they never run out of battery. Our software also ensures that all robots are charged and working during peak hours.

• What are the power requirements to charge the robots?

  Our robots charge using standard power outlets (110V in the U.S. and 220V in Europe) and do not need any special electrical equipment.

• What happens if a robot breaks down?

  If a robot breaks down, other robots and workflows remain unaffected. If the issue cannot be resolved remotely, the robot is removed from the system until a certified technician fixes it on-site. The entire system continues running without interruption, even when retrieving the faulty robot.

Shelving and Totes

• How tall does the shelving go?

  20 feet / 6 meters using our high-density robot Brightpick Giraffe.

• What type of totes can I use with Brightpick?

  Our robots are compatible with many types of totes. The main requirement is for the totes to have a smooth grippable surface so the robots can retrieve them. The maximum size per tote is 600x400mm. For robotic picking, the tote height has to be between 220mm and 300mm.

• What's the maximum weight per tote?

  25 kg / 55 lbs per tote.

• Can you store multiple SKUs in one tote?

  Yes. The storage totes can be split into a maximum of 2 sub-sections for robotic picking or 8 sub-sections for Goods-to-Person picking.

• Can we use our existing warehouse shelving?

  It depends. We would need to test your shelving to see if it is suitable for our robots. In most cases, however, it is recommended to get new shelving to ensure optimal system performance.

Installation

• How long does installation take?

  On-site installation typically takes 3-4 weeks. From PO to installation it typically takes 4-7 months, depending on our current manufacturing backlog.

• Who does the installation?

  Brightpick has a dedicated installation team. We do not outsource installation to third parties.

• Is Brightpick suitable for existing brownfield warehouses?

  Brightpick can be installed in almost any warehouse, including existing facilities, mezzanines and areas with limited clear height. Our solution does not have any special flooring, safety fencing or fire safety requirements.

• What are the floor flatness requirements?

  Our Brightpick Autopicker robots, which extend to a maximum height of 11 feet / 3.4 meters. For our high-density Giraffe robots, which extend to 20 feet / 6 meters, we require very flat flooring according to ACI117 standards.

• Can Brightpick Autopicker be installed in existing mezzanines?

  Yes. Our robots can be installed in most existing mezzanines. Each robot has a minimum clear height of 2.15 meters / 7 feet and weighs approximately 200 kg / 440 lbs, which is suitable for most mezzanines.

• Can we continue using our existing conveyors?

  Yes. Brightpick robots can retrieve totes from conveyors and/or deliver totes to conveyors.

• How can I expand the solution post-installation?

  The solution is very easy to scale. To increase throughput, you just need to connect additional robots to the system’s local Wi-Fi network. To scale storage capacity, all you need is to add additional shelves and map out the new aisles using the robots already on-site.